Todd Burleson, School Librarian Journal’s 2016 Librarian of the Year, joined us for HFLI’s 2016 Innovation Collaborative. In this workshop, educators from across the U.S. convened in Detroit to take their Design Thinking practice to the next level.
As a part of the experience, all of the participants engaged in a Deep Dive that asked them to redesign the customer service experience for users at agencies such as local branches of U.S. Post Office and Secretary of State.
“This deep dive gave us all opportunities to feel uncomfortable
Back at home in Illinois, Todd reflected on his experience and shared it for others to learn from. You can read it at toddburleson.com.